Returns & Exchanges
At Big Dogs, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn apparel with original tags attached. We strive to make the process as seamless as possible so you can get back to looking your best.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely package your items.
Drop Off Package
Affix the label to your parcel and drop it off at any authorized carrier location or scheduled pickup point.
Receive Refund or Exchange
After our warehouse inspects the returned goods, your refund will be processed to the original payment method or your exchange will be shipped within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing